Question 1

How do I get support for the Enerflo Operating System?

Accepted Answer

Log in to Enerflo and open the chat widget to connect with Flo or a live support specialist. Chat response times average under one minute during support hours (Mon–Sat, 6am–7pm PT). For non-urgent questions, email support@enerflo.io.

Question 2

What is Flo, and how does it support my team?

Accepted Answer

Flo is Enerflo's AI assistant, the first layer of chat support. Flo is trained on the Enerflo OS and understands residential solar workflows including deal flow, lender integrations, contract management, and install tracking. When a question needs a human, a specialist steps in automatically. Flo earned a 100% satisfaction score in its most recent reporting period.

Question 3

What are Enerflo's support hours?

Accepted Answer

Support is available Monday through Saturday, 6:00am to 7:00pm Pacific Time (9:00am to 10:00pm Eastern). Support is closed on Sundays.

Question 4

Does Enerflo support help with lender integrations and financing setup?

Accepted Answer

Yes. Enerflo's support team is fluent in the solar financing ecosystem: loan products, TPO (lease/PPA) configurations, integrated lender portals, soft credit pulls, and smart pulls. If your team has questions about how financing flows through the OS, our specialists are equipped to help.

Question 5

Where can I find training resources for my sales reps?

Accepted Answer

The Enerflo Learning Platform offers comprehensive training videos for sales reps and ops teams. Access it by logging in to Enerflo and clicking the Learning Platform link in your account dropdown. The Enerflo Help Center also contains articles on sales training, scheduling, roles and permissions, and EPC settings.

Question 6

Can developers access Enerflo's API documentation?

Accepted Answer

Yes. API documentation, webhook references, and integration guides are available at docs.enerflo.io. Enerflo connects 100+ third-party tools and apps across the residential solar project lifecycle.

Question 7

How does Enerflo handle downtime or OS outages?

Accepted Answer

When issues occur, status updates are communicated in real time. Infrastructure-level transparency is a core principle of how we operate. You can visit trust.enerflo.com for current security and reliability information.

Question 8

I'm not yet an Enerflo partner. Can support help me evaluate the OS?

Accepted Answer

For pre-sales questions, book a discovery call at enerflo.com/demo. An Enerflo OS specialist will walk through how the system connects your tools, apps, and deal data, from first knock to PTO, for your specific business model.

Question 9

Does Enerflo support work with my existing CRM?

Accepted Answer

Yes, and this is an area where Enerflo goes well beyond standard support. Enerflo integrates with the leading CRMs used across residential solar, and our dedicated professional services team specializes in CRM integrations specifically. They're not generalists: this team has deep, hands-on experience with complex CRM configurations and is focused on monitoring those integrations for business continuity so your deal data keeps flowing without interruption. If you're connecting Enerflo to your existing CRM, whether at onboarding or as your stack evolves, you'll have a highly experienced team managing it, not just a help article.

Question 10

How long does Enerflo onboarding take?

Accepted Answer

Most companies are live and running deals in the Enerflo OS within a few weeks. That said, we'll be straight with you: it takes roughly 90 days of committed usage before the compounding value really kicks in: cleaner deal data, fewer downstream change orders, faster install timelines, and reporting you can trust. The onboarding itself is structured and supported. What determines the timeline more than anything is leadership commitment to adoption. Teams that enforce usage early get to value faster. We're with you for all of it with onboarding calls, Help Center resources, the Learning Platform for your reps, and our support team available Monday through Saturday.

Question 11

What's the difference between the Help Center and the Learning Platform?

Accepted Answer

They serve different needs. The Help Center is a reference library, with articles covering platform settings, roles and permissions, EPC configurations, scheduling, and specific feature questions. It's built for operators and admins who need answers fast. The Learning Platform is structured training with video-based courses designed specifically for sales reps to get productive on the OS quickly. If your reps are new to Enerflo or you're onboarding a new sales org, the Learning Platform is where they should start. Both are available anytime: the Help Center at intercom.help/enerflo/en and the Learning Platform inside Enerflo via your account dropdown.

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